SaunaStack™ Cancellation Policy

Effective Date: May 21, 2026

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PART 1 — HOW YOUR SUBSCRIPTION WORKS

When you select a Subscribe & Save option at checkout, you agree to a recurring delivery and billing schedule. Your saved payment method will be automatically charged at the agreed subscription price at the start of each billing cycle, and your order will ship according to your selected delivery interval (e.g., every 4 weeks).

By completing your subscription purchase, you authorize SaunaStack™ to charge your payment method on a recurring basis until you affirmatively cancel using one of the methods in Part 2 below.

1.1 Pre-Charge Reminder Notices

You will receive an email reminder 3 days before each upcoming charge. This notice will include:

• The exact amount to be charged
• Your scheduled ship date
• A direct link to manage, skip, pause, or cancel your subscription

To avoid being charged for an upcoming cycle, you must cancel or skip at least 24 hours before the scheduled billing date shown in your reminder email.

1.2 Subscription Pricing

Your locked-in subscription price will not change without 14 days' advance written notice sent to your email address on file. If we notify you of a price change, you may cancel before the new price takes effect with no penalty or fees.

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PART 2 — HOW TO CANCEL

SaunaStack™ means it when we say "Cancel Anytime." Below are your three guaranteed cancellation options. We will never use retention scripts, dark patterns, or multi-step barriers to prevent you from cancelling.

Option A — Customer Portal (Fastest)

1. Log in to your account at saunastack.co
2. Navigate to "Manage Subscription"
3. Click "Cancel Subscription" and confirm
4. Cancellation takes effect immediately; confirmation email sent within minutes

Option B — Email

Email support@saunastack.co with the subject line "Cancel Subscription." Include your order number and the email address used at purchase. We will confirm cancellation within 1 business day.

Option C — Live Support

Contact our support team at saunastack.co/pages/contact. Support is available Monday through Friday, 9 AM to 5 PM EST. No scripts, no retention loops — if you want to cancel, we cancel.

CANCELLATION DEADLINE: You must cancel at least 24 hours before your next scheduled billing date to avoid being charged for the upcoming cycle. Cancellations received after this window will apply to the following cycle; the already-processed order will ship as scheduled.

2.1 What Happens After You Cancel

• You receive a cancellation confirmation email immediately
• Any prepaid or already-shipped supply will continue to arrive as scheduled
• You will not be charged again after the confirmed cancellation date
• Your account remains active and you may re-subscribe at any time

2.2 Skip or Pause a Shipment

You may skip or delay any upcoming order through your customer portal up to 24 hours before the scheduled billing date. There is no limit on the number of times you may skip or pause, and SaunaStack™ will never penalize you for doing so.

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PART 3 — REFUNDS ON SUBSCRIPTION ORDERS

SaunaStack™ does not offer a general money-back guarantee. However, refunds on subscription charges are available in the following specific circumstances:

3.1 How to Request a Refund

1. Email support@saunastack.co or use the Contact page
2. Provide your order number and the email address used at purchase
3. Briefly describe the issue
4. We will respond within 1 business day and process approved refunds within 3–5 business days

3.2 Refund Timeline

Approved refunds are returned to your original payment method within 5–7 business days of approval. Depending on your bank, funds may take an additional 2–5 business days to appear on your statement.

3.3 What Is Not Refundable

• Change-of-mind cancellations on orders that have already shipped
• Subscription orders cancelled after the 24-hour pre-billing deadline where the order has already processed and shipped
• Purchases made on Amazon, TikTok Shop, or any third-party retailer (subject to those platforms' individual policies)

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PART 4 — COMPLIANCE OBLIGATIONS (INTERNAL)

This section is for internal reference by Seventrends LLC management and legal counsel.

4.1 FTC Negative Option Rule (Effective January 15, 2025)

The FTC requires that cancellation be at least as simple as sign-up. Because SaunaStack™ offers single-click online enrollment, cancellation must be achievable in a comparable number of steps. The three-option process in Part 2 satisfies this requirement. Any future changes to the cancellation flow that add friction must be reviewed by counsel before deployment.

4.2 Pre-Charge Notification (Visa / Mastercard Network Rules)

Card network rules require that recurring billing merchants notify cardholders before each charge. Confirm that the Recharge subscription platform is configured to send automatic pre-charge reminders at least 3 days before each billing date. Failure to send these notices is a primary driver of subscription chargebacks.

4.3 Chargeback Risk Controls

• Subscription terms must be clearly displayed at checkout before purchase, not only in policy footer links
• Order confirmation emails must state the billing frequency, next charge date, and cancellation instructions
• All cancellation requests must receive written confirmation within 1 business day
• Support response time for cancellation and refund requests must not exceed 1 business day

4.4 Urgency & Scarcity Claims

Any time-sensitive or stock-scarcity claim displayed on a product page must reflect real-time, accurate data. Static evergreen urgency copy is considered a deceptive practice under FTC guidelines. Counsel recommends auditing all urgency elements on a quarterly basis to confirm accuracy.

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PART 5 — CUSTOMER CONTACT & SUPPORT